At the moment, you'll get the most out of Replacer if you're in the hospitality industry. That said, many of the items that we help you tackle overlap with other industries, so even if you're not in hospitality, you'll still find some things you can replace. And of course, we're continually expanding our item coverage to maximise the impact Replacer has.

Can Replacer save me money?

Absolutely. Most of the solutions that Replacer suggests have strong return on investment because single-use and disposable items are typically more expensive than circular alternatives. Replacer makes it simple to calculate the financial savings you can make, as well as the material savings too.

Can you help me reach my carbon targets?

Yes. Replacer's focus is on helping you transition away from single-use and disposable items, and eliminating or reducing your use of these items will lower your carbon footprint.

How does Replacer make money?

We believe we're not going to change the world if the solutions on Replacer sit behind a user-payable subscription fee, which would effectively paywall progress. So instead, our business model intentionally collects revenue from the suppliers you find on Replacer - not you. By connecting with suppliers through Replacer, you're helping us to live another day, create more change, and ultimately save the world.

Will Replacer take a lot of my time?

No. Replacer can take as little or as much time as you have to spare. Short on time? Either tackle just a few items, or delegate the tasks out to other people in your organisation. More time? Replacer can help you manage your whole transition to a much more sustainable organisation. Or, you know, somewhere in between.

Replacer Terms of Service

Last updated: 17 Apr, 2026

Plain-Language Summary

This summary is for convenience only and is not legally binding. The Full Terms below govern your use of the platform.

Welcome to Replacer! Here’s what you need to know:

1. Access and Plans

Free plan includes:

Articles, case studies, solution content, supplier info.
Unlimited properties, but limited saves (2 items, 1 scenario, 2 solutions, 2 flagged items).
Access supplier central directory.
Participate in community discussions (limited profile).
No CSV export; no ability to invite collaborators.

Pro plan (paid) includes:

Unlimited saves, scenarios, solutions, and flagged items.
Unlimited properties with multi-user collaboration.
Per-seat billing (monthly/annual via Stripe). A seat covers a user across all properties they are a member of.
CSV export and full discussion profile.
Seats can be reassigned at your discretion.
Only Pro users can invite collaborators to a property. Invitations may include a seat from your subscription or require the invitee to purchase their own.

2. Billing

Automatic renewal unless cancelled.
Prorated refunds available via Stripe.
Upgrades/additions immediate; downgrades anytime.
Cancelled Pro accounts are downgraded to Free at the end of the current billing period. You retain property membership and data visibility, but revert to Free usage limits.

3. Property and Data

Property ownership: administered by the user/business account that created it.
Invites & seats: users control who has access.
Data deletion: deleting your account deletes all your data.
Export: Exporting footprint data directly from the app is a Pro feature, contact Replacer to export your data, requests fulfilled within 30 days.
Aggregated anonymised data may be used for analytics.
Content posted in public community areas may be reused by Replacer indefinitely.

4. Rules

No illegal, harmful, or false content.
Business users indemnify Replacer for misuse or law violations. Consumer users are liable for losses caused by their breach, subject to reasonableness.
We may remove content or ban users.

5. Data Protection & Scraping

No scraping, crawling, or automated extraction of platform data.
Our database (suppliers, methodology, sustainability data) is legally protected under UK database rights.
No reverse engineering of our software, algorithms, or calculation models.
Data from the platform may not be republished, resold, or used to build competing products.
Violations may result in account termination and legal action.

6. Suppliers & Third Parties

Supplier info vetted but we do not guarantee accuracy.
Third-party links used at your own risk.

7. Availability

Platform provided “as-is”, on best-efforts basis.
We can update, suspend, or discontinue features at any time.
We are not liable for outages caused by events beyond our reasonable control (e.g., natural disasters, cyber-attacks, infrastructure failures).

8. Liability

Maximum liability: amount paid in previous 12 months (minimum £100).
No liability for unforeseeable indirect or incidental losses.
Does not limit liability for death, personal injury, or fraud.

9. International Users

Users outside the UK access the platform at their own initiative.
We make no guarantee the platform complies with local laws.
Data may be stored or processed outside your country under adequate safeguards.

10. Consumer Users

If you use Replacer as a consumer (not business), local consumer law may apply.
Certain rights (e.g., cancellation, refunds) may override these terms.
If you are a consumer, you may bring proceedings in your country of residence.
If we make material changes to these terms, you may terminate your account.

Full Terms of Service

1. Definitions

“Replacer”, “we”, “us”: Replacer Ltd (England & Wales).
“User”, “Customer”: any individual or business registering.
“Free Account” / “Pro Account”: as described above.
“Property”: a workspace (also referred to as a “business profile”) to track items, ROI, and solutions.
“Platform”: website, application, and services.

2. Acceptance

Creating an account or clicking “I agree” means you accept these Terms.

3. Account Creation

Provide accurate info; one login per account.
Users under 18 cannot create accounts.

4. Subscriptions

Pro accounts are per-seat, billed monthly/annual via Stripe.
Automatic renewal unless cancelled.
Refunds prorated via Stripe.
Upgrades/additions immediate; downgrades take effect at the end of the current billing period.

Payment is processed by Stripe, which acts as an independent data controller/processor for payment data. Stripe’s own terms and privacy policy apply to payment processing.

5. Property & Seat Management

All accounts: unlimited properties.
Free accounts: limited saves, no collaborators.
Pro accounts: unlimited saves, multiple seats; owner controls seat assignment. A seat grants Pro access across all properties the user belongs to.
Only Pro users can invite others to a property, either by allocating a seat from their subscription or requesting the invitee to purchase their own.
Property data owned by the creator.

6. User Content & Conduct

No illegal, offensive, or false content.
Indemnity (business users): Business users indemnify Replacer for losses arising from their misuse of the Platform, violation of applicable law, or posting of prohibited content.
Liability (consumer users): If you use the Platform as a consumer, you are liable for losses caused to Replacer by your breach of these Terms, subject to reasonableness and proportionality. This does not affect your statutory rights under the Consumer Rights Act 2015.
Replacer may remove content or ban users.
By posting content in public community areas (e.g., forum discussions), you grant Replacer a non-exclusive, royalty-free licence to display, archive, and moderate that content for the purposes of operating the Platform. This licence terminates when you delete your account, except for content that has already been shared, quoted, or redistributed by other users. You may request removal of your community content at any time by contacting us. This licence does not apply to private property data.

7. Supplier & Third-Party Content

Supplier info vetted but accuracy not guaranteed.
Third-party links used at your own risk.

8. Data & Privacy

You retain all intellectual property rights in the content you submit to the Platform.
Replacer may use aggregated, truly anonymised data (from which individual users cannot be re-identified by any reasonably available means) for analytics and benchmarking purposes. Where data is pseudonymised rather than fully anonymised, it remains subject to UK GDPR.
Upon account deletion, your personal data will be permanently deleted within 30 days, except where retention is required by law (e.g., billing and transaction records retained for 6 years under HMRC requirements and the Limitation Act 1980, or data necessary for the establishment, exercise, or defence of legal claims).
Data export and Subject Access Requests will be fulfilled within one calendar month in accordance with UK GDPR Article 15. To submit a request, contact hello@replacer.com.
Under UK GDPR, you have the right to: access your personal data, rectification of inaccurate data, erasure (“right to be forgotten”), restriction of processing, data portability, objection to processing, and the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Privacy processing is governed by our Privacy Policy, which should be read alongside these Terms.
Replacer acts as Data Controller for personal data collected through the Platform (e.g., account information, usage data). Where you upload personal data about third parties (e.g., customer lists, employee data) for processing through the Platform, Replacer acts as Data Processor on your behalf. In such cases, a Data Processing Agreement applies, available on request. Stripe acts as an independent controller/processor for payment data.

The platform uses cookies and analytics tools (including Google Analytics). See our Cookie Policy for details.

9. Community Features

Community discussions and forums may be available on the platform.

Free users may view community content, post and interact.
Content posted in community areas is public and may be viewed by other users.
Replacer may moderate, remove, or highlight community content at its discretion.

10. Beta Features

Beta modules are for use at your own risk.

11. Availability & Force Majeure

Platform on best-efforts basis; no uptime guarantee.
Features may be updated, suspended, or discontinued.
Replacer shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, acts of government, cyber-attacks, infrastructure or telecommunications failures, pandemics, or interruptions to third-party services on which the Platform depends.

12. Liability

To the fullest extent permitted by law, Replacer’s total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of (a) the total amount paid by you in the 12 months preceding the claim, or (b) £100.
Replacer shall not be liable for indirect, incidental, or consequential damages that were not reasonably foreseeable at the time these Terms were entered into. This does not exclude liability for foreseeable losses arising directly from a failure to provide the service with reasonable care and skill, including loss of data caused by a Platform fault.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including the right to digital content of satisfactory quality and fit for purpose.

13. Termination

Users may terminate anytime.
Pro accounts revert to Free at the end of the billing period, with prorated refund for unused time. Users retain property membership and data visibility but revert to Free usage limits.
Deleted accounts = deleted data.

14. Intellectual Property

All intellectual property in the Platform — including but not limited to software, design, text, graphics, logos, trademarks, and proprietary methodologies — belongs to Replacer Ltd and is protected under applicable UK and international intellectual property law.
Users retain rights to their own input data.
The compilation, organisation, and arrangement of data on the Platform — including but not limited to supplier directories, product data, sustainability methodology, calculation models, and environmental impact assessments — constitutes a database protected under the Copyright and Rights in Databases Regulations 1997 (SI 1997/3032). Unauthorised extraction or re-utilisation of a substantial part of the database contents is prohibited.

15. Data Protection & Prohibited Activities

The following activities are strictly prohibited without prior written consent from Replacer:

Automated access. You may not use automated means (including but not limited to scrapers, bots, crawlers, spiders, scripts, browser extensions, or AI-powered tools) to access, extract, download, index, or copy any data, content, or materials from the Platform, whether in whole or in part.
Reverse engineering. You may not decompile, reverse-engineer, disassemble, or otherwise attempt to extract source code, data structures, algorithms, or calculation methodologies from the Platform or its software, except to the extent that such restriction is expressly prohibited by applicable law (including the rights afforded under Sections 50A, 50B, and 50BA of the Copyright, Designs and Patents Act 1988).
Data reuse. Data obtained through authorised use of the Platform may not be aggregated, republished, resold, sublicensed, or used to build a competing product or service.
Systematic collection. You may not systematically collect or harvest data from the Platform to compile or augment any dataset, directory, or database, whether for commercial or non-commercial purposes.

Remedies. Violation of this section may result in immediate account termination, legal action, and claims for damages including but not limited to loss of commercial value of the extracted data. Replacer shall be entitled to seek interim injunctive relief or other equitable remedies from any court of competent jurisdiction, without prejudice to any other rights or remedies available at law or in equity.

16. Communications

Service communications (e.g., account notifications, security alerts, billing confirmations, and updates to these Terms) are transactional in nature and do not require separate consent. You will receive these as part of your use of the Platform.

Marketing communications (e.g., product announcements, newsletters, and promotional content) require your separate, affirmative opt-in consent in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR). You may unsubscribe from marketing communications at any time via the unsubscribe link included in each email.

17. International Users

Users outside the UK access and use the Platform at their own initiative and are responsible for compliance with local laws.
Data may be processed or stored outside your country of residence. Where personal data is transferred outside the UK, we rely on UK adequacy decisions (under UK GDPR Article 45), the UK International Data Transfer Agreement (IDTA), or the UK Addendum to EU Standard Contractual Clauses (under UK GDPR Article 46), as applicable.
Local consumer law may affect your rights under these Terms.

18. Governing Law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms. If you are a consumer, nothing in this clause affects your right to bring proceedings in your country of residence, nor does it affect any mandatory consumer protection laws that apply to you.

19. Updates to Terms

Replacer may update these Terms from time to time.
Material changes will be notified via email to your registered address at least 30 days in advance. If you do not agree with the material changes, you may terminate your account before the changes take effect and receive a prorated refund for any unused subscription period.
Non-material changes (e.g., clarifications, formatting, corrections) will be posted on the Platform and take effect 7 days after posting.
Continued use of the Platform after the applicable notice period constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Replacer relating to your use of the Platform. They supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Platform. Nothing in this clause excludes liability for fraudulent misrepresentation, and for consumer users, this clause does not affect pre-contract information that forms part of the contract under the Consumer Rights Act 2015.

22. Contact

Questions or support: hello@replacer.com